Contact
Questions, a problem with a tutor, a payment: write to us here.
Or write to support@mastertutor.academy.
Questions people ask
What is Master Tutor?
A tutor built from your class's own slides, handouts and study guides, for the test you have next. It teaches the unit in short modules, asks a question after every piece, grades your answers and plans each night up to your test.
What does a tutor cost?
A tutor is $9.95 as the fast track or $14.95 as the full course, paid once by card, with no subscription. A tutor you build from your own files costs the same. After we read your files you take a short quick check, one question per module; it suggests the fast track ($9.95) or the full course ($14.95), your tutor starts from what you already know, and you pay once. Your first tutor can start as a free sample, the first two modules, and the rest is then two dollars off.
What's the difference between the fast track and the full course?
Both teach every topic, and both go lighter on the topics you were sure of on the quick check. The fast track is every topic, short and to the point. The full course is every topic in depth, with more practice, a longer practice test for better preparation, and extra focus on weak spots after planned tutoring is finished. On the fast track, you can add the full course from the tutor's menu any time you want to go deeper, for $5.00 more, and your progress is kept.
How long does it take to build a tutor?
About 10 minutes. The build page shows how it's going, and we email you the moment it's ready, so you can close the page while it works.
Is my tutor a real person?
No. Every tutor is an AI, built from your class materials for one test. It has a name and a way of talking so studying feels like working with someone, and if you ask it, it tells you what it is. Every tutor passes automatic checks before it goes live, and we read a sample of them afterwards.
Does a person check every tutor?
Every tutor passes automatic checks before it goes live, and we read a sample of them afterwards. If something in a tutor looks wrong, choose Report a problem in the tutor's menu and we'll look at it.
How long can I use a tutor?
Each tutor stays open for forty-five days from the day you get it. Your tutors shows when each one's access ends.
What happens after my test?
Home asks how it went, and the tutor stays on Your tutors with its cheat sheet and your scores, so you can keep reviewing. Have a retake? Choose Retake and set the new date: the tutor plans it around what you said came up, at no charge.
What is the share code, and how does the dollar off work?
A tutor you build gets a share code, shown on Home and on Your tutors with a Copy button. A classmate who gets the tutor with your code pays $8.95 instead of $9.95, and you get a dollar off your next tutor for each one.
Can I get a refund?
If a build you paid for fails, it's refunded without you asking. For anything else, use Ask for a refund, in Help or in the tutor's menu: a person reads every request and replies by email.
What does the extension read?
The Master Tutor extension reads the Schoology page you click its icon on and your course's list of materials, then gets the files you choose with your own sign-in, including Google Docs your school keeps private. If you allow it, it also reads the outside pages your course links to. It sends them only to Master Tutor and keeps nothing itself.
Who sees my class materials and chats?
They are sent to Anthropic's API to build your tutor and write its replies; under Anthropic's commercial terms they are not used to train its models. Uploaded files are deleted once your tutor is built, and we never sell your data or show it to your school. The privacy page has the whole list.
How do I archive a tutor, and find it again?
Choose Archive with Edit on Home, on its row in Your tutors, or in the tutor's menu. Your progress stays, and it waits in the Archived tab of Your tutors, where Unarchive brings it back.
How do I change my test date?
On Home, choose Edit on the tutor's card. You can change or clear the test date, and tonight's plan follows. On a Full course tutor that is on the fast track's lessons, Edit also has Back to full course lessons.
How do I reach you?
Use the form at the top of this page. We read every message and reply by email, usually within a day, and parents are welcome to write too.