Help
Short answers to what students and parents ask most.
The basics
What is a tutor?
A tutor teaches one unit of one class, for the test at the end of it. It is built from that class's own materials, teaches in short pieces, asks you questions as you go and grades your answers.
What is a module?
Each tutor is split into modules, short lessons you take in order. A module teaches a piece of the unit with a question after each part, then ends with a few exit questions and a scoreboard of how you did. The last module is a practice test.
How does a code work?
If you were given a class code, open Home, choose New tutor, then I have a class code, and type it in. That class's tutor shows up on Home right away and stays open for forty-five days from the day you add it. A code that pays for a build goes on that build's quote page instead.
How long does a unit take?
About three hours for a whole unit on the fast track, and about twice that on the full course; most students take two or three nights. Add your test date on Home and we plan each night up to the test.
What is the fast track?
The same topics in about half the time: each module is taught in one shorter piece, with fewer questions and a shorter practice test. A Fast track tutor is on the fast track from the start. On a Full course tutor, give your test date and the tutor shows your plan, night by night, when you start: you accept it, or pick less time (shorter lessons, never fewer topics) or more, and Edit on Home lists the same choices any time. Once a Full course tutor is on the fast track's lessons, Edit on Home shows how many nights are left and has a Back to full course lessons button.
Studying
How does the tutor grade my answers?
Multiple-choice answers are checked against the answer key. Typed answers are read by the tutor and marked right, partly right or wrong, with what was missing. If a grade looks wrong, choose Report a problem under that message and we'll look at it.
Why does it ask how sure I am?
After each multiple-choice answer you tap Sure, Kinda sure or Guess. It never changes your grade: a right answer counts at any of the three. It shows which right answers were lucky and which mistakes you were sure of, and a sure mistake is the one most worth fixing, so the tutor has you say the fix back. Mastery shows how often your Sure turns out right.
What is the cheat sheet?
As you study, the tutor adds to your cheat sheet: each trap you fell into with its fix, and the unit's cause-and-effect chains. Open it with Cheat sheet on Home or in the tutor, and read it the night before the test.
What are flash rounds?
A flash round is a few quick questions on things you missed earlier. When you have some, it shows up on Tonight. A question leaves the flash rounds once you get it right, and sure, twice in a row.
What if a reply is slow or doesn't come?
Most replies start within a few seconds. A longer one shows grey lines and a short note while the tutor writes. If a reply fails, you see one sentence saying what happened and, when trying again can help, a Try again button. Your progress is saved either way.
Building your own tutor
Can I build a tutor from my own files?
Yes. Choose Build a tutor, then upload the unit's files or send them from Schoology. We read them, ask you a few questions about the test, and then you take a short quick check, one question per module. It suggests the fast track or the full course, your tutor starts from what you already know, and you pay once. It takes about 10 minutes. Every tutor passes automatic checks before it goes live, and then it shows up on Home; we read a sample of them afterwards. Your first build can be a free sample: the first two modules of your tutor. If it works for you, the rest is two dollars off.
Can I get my files from Schoology without the extension?
Yes, on a computer. On the Build a tutor page, drag the Master Tutor Grab button to your bookmarks bar. Then open the unit's folder in Schoology and click the bookmark: it sends the folder's files to your build. Google Docs your school keeps private come back as links for you to add. It doesn't work on a phone.
Your account
Can I get a refund?
If a build you paid for fails or doesn't pass its checks, we refund it without you asking; for anything else about a payment, write to us on the Contact page. If a tutor you paid for wasn't right for you, send us a request and we'll reply by email. Ask for a refund.
What do you keep about me?
We keep your email, your study plan, your chats with the tutor and your progress, so you can pick up on any device. We don't sell your data or show it to your school; the privacy page has the whole list.
How do I delete my account?
Open Settings and choose Delete my account under Account. It removes your account, your chats and every tutor you built or bought right away, and it can't be undone.
How do I reach you?
Use the Contact page: a short form, and answers to what people ask most. Parents are welcome to write too.